Ready to ship in 1-2 business day from United Kingdom (UK)
UK: We despatch via Royal Mail and UK delivery typically takes 2-3 working days but it can take up to 10 working days. Clockface Beauty is not able to provide a refund or offer a new delivery until 10 working days from despatch.
OTHER EUROPEAN COUNTRIES: We despatch via Royal Mail. Delivery typically takes 3-10 working days but for some countries it can take up to 21 days. Clockface Beauty is not able to provide a refund or offer a new delivery until 21 working days from despatch.
All you need to do contact us at firstname.lastname@example.org, please include your order number, product details and reason why. Once we have confirmed this and, in the instance, where the product is damaged, faulty or incorrectly supplied we will send you a free post returns label, in any other case the postage or return costs are the customers responsibility.
You will need to complete our Returns Form, this then needs to be included within your return. Put the returns form in with your products in its your original packaging and take this to your local post office. We will send your replacement item or refund your payment within 5-10 working days upon receipt of your item.
Please note we will only exchange products of the exact the same value. Postage or other return costs will be the customer’s responsibility and will be only be covered by us in the case of damaged, faulty or incorrectly supplied goods. This will be done by way of a returns label.