Ready to ship in 1-2 business day from United Kingdom (UK)
UK, Channel Isles and Northern Ireland
- Free for all orders
- Delivery via Royal Mail First Class
- Delivery within 1 – 3 working days
Rest of World
- Delivery via Royal Mail International
- Delivery within 3 – 7 working days
Cancellation, returns and refunds
You have certain rights under the law. These include:
- that any products supplied by us will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Website;
- certain remedies if a product is defective; and
- a right to cancel your order within 14 working days, beginning the day after the day on which You receive the Product, and to receive a full refund, even if the Product is not defective. This right is subject to certain conditions and exceptions (see “Return of non-faulty goods” below).
Cancellation can be communicated by emailing firstname.lastname@example.org
Return of non-faulty goods
We hope you will be happy with your purchase from us. If not, you have the right to return the product to us and receive a full refund provided:
- you notify us in writing that you are cancelling your purchase no later than the 14 working days after the day on which you received your Product;
- you have taken reasonable care of the Product prior to return – in particular this means they must not have been opened, used or damaged;
- you may give us notice of cancellation by any written means (including email, fax or letter), but it will speed up the process for you and us if you contact us by email at email@example.com or write to us at this address Oilixia Skincare Limited, 74 Rivington Street, London, United Kingdom, EC2A 3AY.
you will be responsible for the cost of returning the Product to us, unless it is faulty, incorrect or misdescribed.
Returns must be sent to this address: Oilixia Skincare Limited, 74 Rivington Street, London, United Kingdom, EC2A 3AY
Please return the Product in suitable packaging to ensure it reaches us in good condition.
We will issue a refund (which will include the costs of the original delivery but not the cost of returning any Products) within 14 days of receipt of unused Products in their original condition.
Refunds will only be made to the credit or debit card on which the purchase was made.
The Products are your responsibility until they reach us. For your own protection, we recommend that you send the Products using a delivery service that insures you for the value of the Products.
Please note that if you fail to take reasonable care of returned products, or fail to return the product to us, we will be entitled to make a claim against you for any losses which we suffer.