Ready to ship in 1-2 business day from United Kingdom (UK)
We want your products to be as fresh as possible so we make in small batches and some of our products are made to order only. This means that your order may take up to five days to be dispatched although in general we aim to dispatch goods within 48 hours. We will always notify you by email if there is any delay.
All orders are dispatched Monday - Friday via Royal Mail 1st class post or courier using a standard service with delivery dates provided being estimated and not guaranteed.
Our items do not fit through standard letter boxes so please ensure that someone is available to take delivery. Lovely Soap Company cannot be held responsible for non-delivery if the recipient is unavailable at the attempted time of delivery, or if the supplied delivery address is incorrect. If the supplied address is incorrect, or if for any other reason the goods are returned to Lovely Soap Company, we reserve the right to make an additional shipping charge to re-send the order.
We hope you are happy with your purchase but if you decide that you do not wish to keep any item purchased from us you can return it for a refund or replacement within 7 days (unfortunately, this does not apply to personalised items which will only be refunded or replaced if faulty/damaged).
Please let us know by email that you wish to return an item before sending it back to us.
Goods must be returned at the customer's own expense in a saleable and unused condition. The goods will remain at the customer's risk until received by us. For this reason we suggest you use a recorded and insured postal service such as Royal Mail Special Delivery. We will not accept proof of postage as proof of delivery.
Please ensure that you enclose details of your name, address & proof of purchase with your return.
We will issue a refund for the cost of the unwanted items within 30 days of them being received by us - subject to them being received in an acceptable condition.